Shipping policy

Shipping Policy

Brand: ALPHAFEM
 Applicable for: Domestic & International Orders
 

ALPHAFEM is a direct-to-consumer (D2C) brand. This Shipping Policy outlines how orders are processed, shipped, and delivered within India and internationally. This policy should be read together with our Returns & Refunds Policy.

 

1. Order Processing

●     Orders are processed within 1–3 business days after payment confirmation.

●     Orders placed on weekends or public holidays are processed on the next business day.

●     Once dispatched, you will receive a shipping confirmation email/message with tracking details.

 

2. Domestic Shipping (India)

●     We ship across India through trusted courier partners.

●     Estimated delivery timelines:

○     Metro Cities: 3–5 business days

○     Non-Metro / Remote Areas: 5–8 business days

●     Delivery timelines are indicative and may vary due to courier delays, weather conditions, or operational constraints.

3. International Shipping

●     ALPHAFEM ships internationally to select countries.

●     Estimated delivery timelines: 7–15 business days, depending on destination and customs clearance.

●     International deliveries may experience delays due to customs inspections, local regulations, or courier partner issues.

 

 

 

 

4. Shipping Charges

●     Shipping charges are calculated at checkout based on delivery location, order value, and package weight.

●     Any applicable free-shipping promotions will be clearly mentioned on the website and are subject to offer terms.

5. Customs, Duties & Taxes (International Orders)

●     International orders may attract customs duties, import taxes, VAT, or local levies, as per destination country laws.

●     These charges are not included in the product or shipping price and must be paid by the customer.

●     Customs duties and taxes are non-refundable, even if the order is refused or returned.

●     ALPHAFEM is not responsible for delays, holds, or non-delivery caused by customs authorities or unpaid duties.

6. Address Accuracy

●     Customers must provide complete and accurate shipping details at checkout.

●     ALPHAFEM is not responsible for failed or delayed deliveries due to incorrect or incomplete addresses.

●     Any additional shipping or re-dispatch costs arising from address errors will be borne by the customer.

7. Delays & Force Majeure

Delivery timelines may be affected due to circumstances beyond ALPHAFEM’s control, including but not limited to:

●     Natural disasters or extreme weather

●     Government actions or regulatory restrictions

●     Customs delays

●     Strikes or transport disruptions

●     Pandemic-related or public health emergencies

●     Courier partner operational issues

ALPHAFEM shall not be liable for delays or non-delivery caused by such events.

 

 

 

8. Damaged, Defective, or Incorrect Items

●     Customers must report damaged, defective, or incorrect items within 48 hours of delivery.

●     To be eligible for a replacement or refund, customers must share clear photos/videos of the product and packaging as requested by our support team.

●     Claims raised after this period may not be accepted, in line with our Returns & Refunds Policy.

9. Returns, Reverse Pickups & Shipping Costs

●     Returns are accepted only for eligible products, as defined in the Returns & Refunds Policy.

●     Due to the nature of intimate and technical apparel, certain products may be non-returnable for hygiene and safety reasons.

●     Where returns are approved:

○     Reverse pickup will be arranged by ALPHAFEM, subject to serviceability.

○     If reverse pickup is unavailable, customers may be asked to self-ship the product, with reimbursement handled as per the Returns Policy.

●     Shipping charges (original or return) are non-refundable, unless the return is due to a confirmed manufacturing defect or incorrect shipment by ALPHAFEM.

10. Undelivered, Refused, or Returned-to-Origin (RTO) Orders

●     Orders that are refused, unclaimed, or returned to origin due to customer-related reasons (incorrect address, non-availability, unpaid customs duties) are not eligible for shipping refunds.

●     Any re-shipment will be subject to additional shipping charges.

●     Refunds, if applicable, will be processed after deducting shipping, handling, and return charges, in accordance with the Returns & Refunds Policy.

11. Contact Us

For shipping, delivery, or order-related queries, contact us at:
 Email: info.alphafem@gmail.com
 Business Hours: Monday - Friday (10:00 AM - 6:00 PM)

 

12. Policy Updates

ALPHAFEM reserves the right to modify or update this Shipping Policy at any time. Changes will be effective once published on the website.